Frequently Asked Questions

What does "car detailing" mean?

The car detailing can be defined as a sum of the operations targeted to the revitalization/ restoration and protection of its various surfaces.
A professional detailing operator uses systematical procedures with the purpose of giving a new, high-quality appearance to the car. The operator combines the chemical products, the equipment, the knowledge about different parts of the vehicle, the professional standards and the client's desires, in order to reach this goal.

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What are the duration and costs of a detailing treatment?

You have to come to our center to get an accurate estimation. Our specialists will verify the status of your car, ask you a few questions and then will recommend to you the adequate package of services.

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I have just bought my car. When do I have to come in for the first detailing treatment?

If you have just bought your car now is the ideal moment to come for the first detailing treatment to our center.
If the protection is applied before the car surfaces to be affected by the environment factors you will get the best result. Besides that we will offer you a special discount price since the cleaning, the correction and the decontamination of the surfaces are no longer necessary.

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How long does the treatment effect last?

The treatment effect DOES NOT disappear after the first rain or washing! A well done detailing service has effects that last months since the quality of the surfaces is restored and then protected.
The tarnishing of the paint and the varnish is removed, not hidden! And the protection applied reduces the worn-out caused by the environment factors.

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Why do you offer packages of services?

The twelve basic packages were conceived taking into account the services required frequently by the clients.
We systematized the operations and established clear procedures, the services were fulfilled more quickly and better and the result was the best quality at the lowest price.
The packages of services have several obvious advantages: they meet the major needs of the cars owners, offer the best value for money and maintain the quality standards in time.

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Can I buy only certain services from a detailing package?

YES, but it is not recommendable. We advise you to ask for a personalized services package, whose price will be very close to the price of the standard packages and will contain specific services for the needs of your car.

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Why it's not a good idea to choose individual services?

On one hand because a package is cheaper than the sum of it's services, so you get a better price for the same services. And on the other hand, if you polish only one car wing - considering that is the only one tarnished - that wing might be discordant with the rest of the car, by freshness and brightness. If you clean only a chair/door - considering that the others are not stained - you will notice how dirty, actually the other ones are. It is not natural to wash only one hand because only that one is dirty.

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What are the "season" treatments and what do they do?

The environment factors that affect the car surfaces and precipitate its aging are, in general: the acid rains, trees resins, birds residues, UV rays, alternation warm-cold temperatures, pollution, bitumen and the marking paint from the roads, etc.
The purpose of the season treatments is to offer, first, a protection shield against the highly aggressive factors in a certain season, along with a general protection.Gloves and overcoat in the winter, umbrella and protection cream in the summer, this is, in a few words a translation of the season treatments.

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Why polishing is different from waxing?

polishing is completely different from waxing, even if they seem to be similar. The goal of polishing is to restore the quality of the surfaces and the purpose of waxing is to protect and emphasize the brightness of the surfaces.

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What does the professional treatment mean?

The polishing represents a detailing operation whose result is the brushing up of the paint surface.
This process can be a simple decontamination or a cleaning polishing - which could be made in one single step - or can be a long-lasting process that involves the using of various pastes and products (wool, sponge).
The preparation of a car for showroom, for instance, can imply up to 13 polishing steps. But the car looks like a new car!

The structure of the polishing product is quite complex (a mixture of abrasive substances, resins, polymers and various other substances) and therefore its action is complex as well: this product cuts the paint layer, fill the imperfections and can cover the surface with a protection layer.
As a consequence of this complexity many people exaggerate the possibility of the polishing and they expect the polishing to solve all the problems. (The producers and the marketing specialists use this desire of the cars owners and feeding it up!). You can find below, for your information, a part of the problems that can be worked out by the professional polish.

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Problems that can be solved using the professional treatment

• water stains;
• oxidations;
• acid attacks of the birds residues (if they are treated in due time);
• acid rains spots;
• gloss lack and tarnished areas;
• various kinds of contamination (splashing with other paint, with cement, lime, trees tannin strains, trees resin and dry insects, etc.);
• scratches which are not larger than the thickness of the varnish or paint;
• the worn-out appearance of the paint;
• discoloration caused by the UV rays.

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What is "sealant"?

The sealant is a paste, a synthetic wax, a resin/a polymer that closes the paint finishing in an elastic "shell" giving to the paint a long-lasting protection against the environment elements.

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Is wax a sealant?

Technically, yes. The sealants can contain waxes but they also have other ingredients that make them into more than just a wax.The sealant is a protection which can lasts up to over 1 year.

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Why shouldn't i go to the local car-wash or to a neighbor? I see that they do polish as well.

Because we are proffesionals. And because of the same reason that a woman goes to the maternity to deliver her baby and not to a midwife, or when you go to the doctor to treat your infection instead of following the recommendations of a neighbor.
Or when you send your wife to a beauty salon for a skin treatment and for a hair-cut instead of sending her to the barber's shop where is cheaper.

In conclusion:

if at the local car-wash there are specially trained people for detailing, and they "did not steal the art", if it is clear that they know what they're doing and are able to give you a logical explanation for each operation, if they have proven knowledge about the materials contained in a car and they are capable to offer a different solution for each of them, if they offer you a guarantee for the delivered surfaces and if you are sure they will be in the same place after 6 months, then it is very likely for you to be satisfied by their services.
But before you leave the keys of your car you look carefully to the person who will perform the service: does he wear an uniform, is he serious, does he have a hair-cut and is he neat? If the answer isn't YES to all of these questions you have to ask yourself: do I trust this person, can he take care of my car if he is not capable of taking care of himself first?

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